Privacy Policy

Clifford Building Contractors("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you use our website or contact us, how we use it, and the rights you have over it. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What data we collect

When you submit an enquiry or request a quote through our website contact form, we collect the information you provide, which may include:

• Your name
• Your email address
• Your telephone number
• Your postcode or the location of your project
• The details of your enquiry or project as set out in your message

We do not knowingly collect any special category data (such as health, racial or religious information) and ask that you do not send any to us.

2. How we use your data

We use the information you give us to:

• Respond to your enquiry and answer your questions
• Prepare and provide you with a quote or estimate
• Arrange site visits and carry out building work, if agreed
• Keep records of our communication and any work we carry out for you

3. Our lawful basis

We rely on our legitimate interests to respond to enquiries and provide quotes that you have asked for, and on the performance of a contract where you go on to engage us for building work. Where we ask for your consent (for example, optional analytics cookies), our lawful basis is your consent, which you can withdraw at any time.

4. Who we share your data with

We do not sell, rent or trade your personal data to anyone. We may share it with trusted third parties who help us run our business, such as:

• Our website hosting and email service providers
• The provider that processes and delivers contact form submissions to us
• Professional advisers, sub-contractors or suppliers where strictly necessary to carry out work you have engaged us for

These providers act on our instructions and are required to keep your data secure. We may also disclose data where we are required to do so by law.

5. How long we keep your data

We keep enquiry details only for as long as necessary to respond and follow up. Where you become a customer, we retain project and financial records for as long as we are legally required to (for example, for tax and accounting purposes, generally six years). After that, we securely delete or anonymise your data.

6. Cookies

Our website uses cookies and similar technologies. When you first visit, a cookie banner lets you accept or manage your preferences across the following categories:

• Necessary — essential for the website to function. These are always on and cannot be disabled.
• Analytics — help us understand how visitors use the site so we can improve it. These only run with your consent.
• Marketing — used to deliver relevant advertising. These only run with your consent.

No non-essential cookies are set before you give consent, and you can change your choices at any time through the cookie banner.

7. Your rights

Under UK data protection law you have rights over your personal data, including the right to access, correct, erase, restrict or object to our use of it, and the right to data portability. You can read more on our Your Rights page. To exercise any right, contact us using the details below.

8. Contact us & complaints

For any privacy question or to make a data request, please contact us:

• Email: cliffordbuildingcontractors@gmail.com
• Phone: 07828 212499
• Location: Holsworthy, Devon

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would, however, appreciate the chance to address your concerns first.